Returns Policy

Returns and Refunds

Australian Consumer Law

Our products come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Change of Mind Returns

We accept change-of-mind returns within 14 days of purchase, provided:

• The item is unopened and in original packaging
• You have proof of purchase
• A 10% restocking fee applies

Faulty or Damaged Items

Please contact us within 48 hours of receiving a damaged item. We will arrange return shipping and a replacement or refund at our cost.

How to Return

Contact us first at info@prodroneservices.com.au or via the contact form. Do not ship items back without prior authorisation.